Terms & Conditions

These terms of use (the "Terms of Use") govern your use of our website https://malaonlineshoppee.com/ (the "Website") and our "MALA ONLINESHOPPEE PRIVATE LIMITED" application for mobile and handheld devices (the "App"). The Website and the App are jointly referred to as the "Platform". Please read these Terms of Use carefully before you use the services.

USE OF PLATFORM AND SERVICES

All commercial/contractual terms are offered by and agreed to between Buyers and Merchants alone. MALA ONLINESHOPPEE PRIVATE LIMITED does not have control or determine such terms between the Buyers and Merchants. However, MALA ONLINESHOPPEE PRIVATE LIMITED may offer support services to Merchants regarding order fulfillment, payment collection, and other services.

• The goods provided by shops or stores, including groceries, may not suit your requirements and needs.
• The Merchant's goods may not meet your expectations.
• Availability of certain items may vary.
• Merchants may serve incorrect orders.

Personal Information that you provide

To use our service, you must create an account. We collect personal information, such as your name, phone number, and email. You can review and revise your profile at any time. Delivery periods quoted during order confirmation are estimates and may vary.

ACTIVITIES PROHIBITED ON THE PLATFORM

• Using the platform for any illegal purposes.
• Posting content that infringes intellectual property rights.
• Harassing or threatening individuals.
• Encouraging prohibited activities.

AMENDMENTS

MALA ONLINESHOPPEE PRIVATE LIMITED reserves the right to modify these Terms at any time. Continued use of the Platform after amendments indicates your agreement with the updated Terms.

PAYMENT

MALA ONLINESHOPPEE PRIVATE LIMITED reserves the right to modify available payment methods. If you choose online payment, transactions will be handled by third-party providers. We do not store payment information. Refunds and disputes will be processed as per the company’s policies.